⚖️ Grievance Officer

Per IT Rules 2021 & DPDP Act 2023 · Last Updated: April 21, 2026

As per the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Digital Personal Data Protection Act, 2023, VitaPoshan Technologies Pvt Ltd has designated a Grievance Officer to address user concerns.

👨‍⚕️ Dr. Anurag Singh

Designation: Grievance Officer, Founder & CEO
Email: grievance@vitaposhanai.com
Phone: +91 9503435366
Office Hours: Monday – Friday, 10:00 AM – 6:00 PM IST
Address: VitaPoshan Technologies Pvt Ltd, Pune, Maharashtra, India

Types of Grievances Handled

Privacy and data protection concerns
Misuse of personal/child data
Content removal requests
Copyright or intellectual property issues
Misleading or inappropriate content
Account access issues
Subscription/refund disputes (also see Refund Policy)
Data correction or deletion requests
Accessibility issues

Response Commitments

Acknowledgment: Within 24 hours of receipt
Initial response: Within 48-72 hours
Resolution: Within 15 days for most issues
Complex cases: Within 30 days maximum (as per IT Rules 2021)

How to File a Grievance

Please include in your email:

Your full name and registered email
Nature of grievance (brief description)
Date of incident
Supporting documents/screenshots (if any)
Your preferred resolution

Escalation

If you are not satisfied with the Grievance Officer's response, you may escalate to:

Data Protection Board of India (for DPDP Act issues)
National Consumer Helpline: 1915 (for consumer disputes)
CERT-In (cert-in.org.in) for cybersecurity issues
Nearest consumer court in Pune, Maharashtra (jurisdictional)

Anonymous Complaints

We accept anonymous complaints regarding fraud, abuse, or serious violations. However, resolution may be limited without verifiable contact information.